0123456789001234567890%
surveys are conducted by websites.
01234567890%
successful completion rates have been reported.
0123456789001234567890%
abandoned survey halfway through.
0123456789001234567890%
say they like the current way of filling our survey online.
A completely automated, text conversation experience aimed at increasing participation rates.
Receive better, more constructive feedback and increase completion rate.
Trigger conversations based on specific products, locations and branch.
Track LIVE customer sentiment using Artificial Intelligence (AI).
- Current
- iConverze
Customer Feedback Process
iConverse
Sentiment
Score
Track LIVE customer sentiment at each of your branches using AI.
Easily customizable key performance indicators (KPI)
Feeds LIVE data with actionable tasks to make key decisions.
Iconverze
Features
Initiate encrypted text conversation by scanning QR code.
Trigger focused conversations unique to branch, geo. locale, and product.
Track live customer sentiment at each branch using AI.
Monitor and measure key performance indicators (KPI).
Blacklist and block malicious conversation requests.
Provision to reschedule anytime during the conversation.
Dashboard &
Reports
Easily customizable key performance indicators (KPI), feeds LIVE data with actionable tasks to make key decisions.
Create unique campaigns and surveys based on locale, geo, product, and branch.
Automatically trigger campaign and survey based on hierarchy.
Track sentiment at each branch location.
Easily configurable.
Nearly three out of every four people interviewed said that following a bad experience, they would first contact the company using email, phone or feedback forms, while less than 3% would go directly to social media.
Initiate an honest text conversation with your customers to gain their feedback and address concerns before they unleash their frustration on social media platform.
